Security and compliance
Patient trust is the product. Here's how Velaire handles the data that runs through it, what the terms actually mean, and what to ask any vendor in this category, including us.
Built for how healthcare practices actually work
Built on secure infrastructure with data-handling practices appropriate to your market. Full local detail lands with this market's launch.
Read the security detail →Encrypted everywhere
Data is encrypted at rest and in transit.
Access controls
Access is role-based and limited to your own team.
Audit logging
Access, changes, and exports are logged so activity can be reviewed.
Market-appropriate compliance
Full local compliance detail lands with this market's launch.
Security questions
How is our data protected?
Data is encrypted at rest and in transit across every system that touches a call. Access is role-based and isolated per clinic, and access, changes, and exports are logged so activity can be reviewed.
Do you record calls?
What is captured, retained, and for how long is configured per practice during onboarding, and it is part of the agreement rather than something decided unilaterally. If you have a retention policy you need matched, raise it before go-live.
Which data-protection framework applies to us?
It depends on your market: UK GDPR, the Australian Privacy Act, Canadian provincial rules, and so on. The right handling is confirmed for your market rather than assumed from another one. Full local detail lands with each market's launch.