Missed-Call Recovery
Every unanswered call is a patient who might book somewhere else. Velaire picks up the calls your front desk can't get to, whether that's after hours, during a busy stretch, or on a day you're short-staffed.
How missed-call recovery works
Answers after hours
Evenings, weekends, and holidays are covered without anyone on call.
Covers overflow
When every line is busy, Velaire takes the next call instead of sending it to voicemail.
Sounds like a real conversation
Patients talk normally. There's no menu to navigate and no keypad to press.
Works on your existing number
No new phone number, no new hardware, and no change to how patients already reach you.
What the first 48 hours actually look like
Most practices are answering with Velaire within two days of signing. Here is what happens in between.
Step 01
You fill in the details
Hours, services, booking rules, routing, and the questions patients actually ask.
Step 02
We build your agent
Configured to your service menu and booking process, not a generic script.
Step 03
It gets reviewed
Every agent goes through a QA pass before it is allowed near a real call.
Step 04
You approve it
Nothing goes live until you have heard it and signed off.
Step 05
Live on your number
Answering on the line patients already call. No port, no new hardware.
Questions about this
Does this replace my receptionist?
No. It covers the calls your team physically can't answer, so nothing goes to voicemail.
What happens on a call Velaire can't handle?
It can route the call to a live line or take a message for callback, depending on how it's configured for your practice.