Velaire for Specialty Clinics
AI front office for specialty and referral-based clinics.
Specialty clinics run on referrals and coordination between offices. Velaire answers incoming calls, captures the details a referral needs, and follows up so a lead doesn't stall waiting on a callback.
What this looks like without Velaire
Referral calls need accurate intake
A missed detail on an incoming referral call means an extra round of back-and-forth later.
Scheduling coordination eats staff time
Coordinating around referring offices and patient availability is manual work today.
Leads stall waiting on a callback
A referred patient who doesn't hear back quickly may not follow up a second time.
The calls this front desk actually fields
Velaire is configured to your own service menu during onboarding. These are the call types that come up most in this kind of practice.
Incoming referral calls where the intake detail has to be right first time
Scheduling coordination between the referring office and the patient
Patients asking what to bring or what to expect before their first visit
Referred patients who stall waiting on a callback and don't chase twice
From missed call to booked patient
No new hardware and no new phone number required. Velaire sits on top of the line you already have.
Call comes in
After-hours, overflow, or every call, depending on your plan.
Velaire answers
A natural-sounding AI conversation, not a phone tree.
Booking captured
The request goes straight into your calendar or booking tool.
Follow-up runs itself
Missed and unanswered leads get a second outreach automatically.
Questions about this
Can it capture referral-specific information?
Yes. What Velaire asks for on a call is configured to match what your practice needs to intake a referral.
Does it work alongside our existing scheduling process?
It routes booking requests into whatever calendar or booking tool your practice already uses.