Simple pricing, no surprises
Month-to-month on every tier. No long-term lock-in, and no setup fee hiding behind the monthly number.
Plans and pricing
Recovery
For a single practice that just needs after-hours calls covered.
- After-hours AI receptionist
- Booking-link routing
- Monthly ROI report
Growth
For practices that also lose calls during busy daytime hours.
- Everything in Recovery
- Overflow coverage during business hours
- Up to 2 practice verticals
- Priority QA review
Pro
For multi-location or high-volume practices that want full coverage.
- Everything in Growth
- Full inbound coverage, every call
- Custom integrations
- White-glove onboarding
Pricing is shown in USD across all markets for now. Local-currency display is a planned follow-up.
Run your own numbers
See what missed calls are costing you first.
An instant, conservative estimate from your own call volume, before you pick a plan.
What front-desk hours cost the usual way
Velaire doesn't replace anyone, so this isn't a swap. But if the alternative on the table is adding front-desk hours to cover evenings and overflow, this is the going rate for them.
Adding front-desk hours
$45,930
median annual wage, medical secretaries and administrative assistants (US)
- Covers the hours that person is rostered to work
- Wages only. Benefits and payroll taxes sit on top
- Evenings, weekends and overflow still need covering
Velaire Recovery
$599/mo
after-hours coverage on the number you already have
- Covers the calls nobody is rostered for
- Month-to-month, no long-term lock-in
- Doesn't change your headcount or your number
These two things are not equivalent, and the comparison is only useful if you hold that in mind: one is a person who does everything a front desk does, the other covers the calls that person cannot get to. Wage figure is the median annual wage for Medical Secretaries and Administrative Assistants (SOC 43-6013), U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. It is wages only and excludes employer benefit and payroll tax costs. BLS calculates annual wages at 2,080 hours, so part-time coverage costs proportionally less.
Every feature, by tier
No hidden gates. This is the complete feature list across all three plans.
| Feature | Recovery | Growth | Pro |
|---|---|---|---|
| Call coverage | |||
After-hours answering | ✓ | ✓ | ✓ |
Overflow coverage Calls during business hours your front desk can't reach | — | ✓ | ✓ |
Full inbound coverage Every call, not just after-hours or overflow | — | — | ✓ |
Natural AI voice conversation | ✓ | ✓ | ✓ |
| Booking & follow-up | |||
Booking-link routing | ✓ | ✓ | ✓ |
Automated follow-up on missed calls | ✓ | ✓ | ✓ |
Practice verticals supported | 1 | Up to 2 | Unlimited |
| Reporting & quality | |||
Monthly ROI report | ✓ | ✓ | ✓ |
QA review | Standard | Priority | Priority |
Single dashboard for calls, leads, and bookings | ✓ | ✓ | ✓ |
| Setup & integrations | |||
Onboarding | Guided setup | Guided setup | White-glove onboarding |
Custom integrations | — | — | ✓ |
Contract | Month-to-month | Month-to-month | Month-to-month |
What the first 48 hours actually look like
Most practices are answering with Velaire within two days of signing. Here is what happens in between.
Step 01
You fill in the details
Hours, services, booking rules, routing, and the questions patients actually ask.
Step 02
We build your agent
Configured to your service menu and booking process, not a generic script.
Step 03
It gets reviewed
Every agent goes through a QA pass before it is allowed near a real call.
Step 04
You approve it
Nothing goes live until you have heard it and signed off.
Step 05
Live on your number
Answering on the line patients already call. No port, no new hardware.
Before you book a demo
How long does setup take?
Most practices are live within 48 hours of signing. No new phone number or hardware required.
Do we need a new phone number or new hardware?
No. Velaire answers on the line patients already call, so nothing changes on your printed material or listings, and there is no handset to install.
Does this replace my front desk?
No. It covers the calls your team can't get to, so nothing falls through after-hours or during overflow. It does not provide medical advice or triage.
What happens on a call Velaire can't handle?
It routes the call to a live line or takes a message for callback, depending on how it's configured for your practice.
How is this different from an answering service?
An answering service takes a message for someone to work through later. Velaire captures the booking request into the calendar or booking tool you already use, and follows up automatically when a call doesn't end in a booking.
Is there a contract?
Month-to-month on every tier. No long-term lock-in.
Which markets do you support?
United States, Ireland, United Kingdom, Canada, and Australia today.