Call comes in
After-hours, overflow, or every call, depending on your plan.
A better first response. A clearer next step.
It answers the calls your team can’t get to, and hands back a request they can act on.
Built around your working day
The front office, connected.
24/7
after-hours and overflow calls answered
< 48 hrs
from signup to live
5
markets supported
0
new phone numbers or hardware needed
How it works
From the call
to the booked request.
01/04
Velaire answers
A natural conversation, not a phone tree.
02/04
The appointment is booked
Live availability checked, the appointment written into the practice calendar, and the time confirmed before the call ends. A confirmation text follows once texting is live.
03/04
Follow-up for quiet leads
A lead that goes quiet gets a second outreach once texting is live.
04/04
Available today
What it does now.
Missed-Call Recovery
Calls that would go to voicemail get answered instead.
Booking Capture
The agent checks live availability and books the slot on the practice calendar.
Reporting & CRM
Every call, lead, and booking request in a single dashboard.
In progress
Being built, and labelled as such.
Automated Follow-Up
Unanswered leads get a follow-up without staff time.
Reminders & Confirmations
Confirmations after booking, a reminder before the visit.
Speed to Lead
A lead from an ad gets a reply in minutes, not tomorrow.
Reactivation Campaigns
Patients who have not been back in a while get a reason to.
Waitlist Fill
A cancellation gets offered to the waitlist automatically.
Review Requests
A request for a review after a completed visit.
Patient Intake
Forms completed before the visit, not handed over at the door.
Web & Social Enquiries
The DMs and web chats that never reach the phone.
No-Show Recovery
The patient who missed gets asked back, the same day.
AI Chatbot
The same front office, in the chat window on your site.
Your morning, in focus
The details you need. All in one place.
Review the conversations your practice received and the requests that need your attention. A clear starting point for the day ahead.
Velaire Front OfficeIllustrative interface · sample data
Meridian WellnessFictional practice
Your front office
A good morning starts here.
A single place to begin your day.
| Time | Caller | Request | Outcome |
|---|---|---|---|
| 6:14 PM | New patient | Consultation request · Thursday preferred | Appointment booked |
| 6:42 PM | Returning patient | Move next week’s appointment | Appointment booked |
| 7:05 PM | Existing patient | Billing question for the office manager | Routed to team |
Your team can move or cancel anything Velaire books. This preview shows invented data.
Across a week
What the line does, day by day.
The same product across seven days, including the evening it answers, the afternoon it refuses, and the morning the practice reads what it took.
- Monday08:40Your desk
Staffed hours run exactly as they do today.
Calls ring the front desk first. Velaire takes no part in them and the number on your cards, your website and your listings does not change.
- Monday18:14Velaire
The team goes home. The enquiries do not stop.
A forwarding rule catches the call on the fourth ring. The caller is answered on the same number, told they have reached the practice out of hours, and asked what they need.
- Tuesday09:02Your desk
Whoever opens up finds the night written down.
Each caller, what they wanted and what to do next. Without it an out-of-hours call leaves no voicemail and no record that anyone rang.
- Tuesday11:20Velaire
Two staff, three lines, a full waiting room.
Overflow behaves the same way as evenings. The call reaches Velaire only when nobody can get to it, and the caller is never told the practice is busy.
- Wednesday14:47A person
A caller raises a symptom, and the agent stops.
This is the case worth more of a demo than the smooth ones. The wording is configured with you and approved before launch, and it is the same answer at two in the afternoon as at two in the morning.
CallerI had a treatment on Monday and one side is far more swollen than the other. Should I be worried?
VelaireThat is a clinical question and I am not able to answer it. I am putting you through to the practice now. If this is an emergency, please hang up and dial 911.
Transferred to the practice · no advice given
- Thursday10:15Velaire
Monday's enquiry went quiet, so it gets one nudge.
Follow-up runs only where the caller agreed to it, in the wording they agreed to, and a single reply of STOP ends every category rather than just that thread.
- Friday17:55Velaire
The busiest hour for missed calls is the one after closing.
People ring on the way home from work. Those calls arrive on the same number and land on the same list as everything else.
- Sat & SunClosedVelaire
A closed practice tells a caller nothing except to try elsewhere.
Weekend callers reach a voice instead of a dead line, and Monday opens with their details already recorded.
An illustrative week. No real caller, practice or recording appears here.
A sample call
Hear how it handles one.
Velaire Front OfficeIllustrative preview
Caller
Hi, I’d like to arrange a consultation. Is anyone still there?
Velaire
You’ve reached the practice after hours. I can book that for you now. Is this your first visit?
Your practice closes. The conversation stays open.
The caller gets a real answer rather than a voicemail, even when your front desk has gone home.
Call answered
What is running today
One platform, a clear product roadmap.
AI Receptionist
Available today. After-hours and overflow calls answered on the number you already publish. Live availability checked and the appointment booked on the practice calendar, with a text to the patient. Call activity in one place. Automated follow-up is rolling out separately.
AI Scheduler
In development. Direct calendar booking already ships with the receptionist. Still ahead: filling a slot from the waitlist when a cancellation frees it, chasing a no-show the same day, and reaching patients who have not been back in a while.
AI Chatbot
On the roadmap. The same front office in the chat window on your site: your configuration, the same questions it may answer, the same ones it hands over, and the request on the same list as a call.
Works with what you already run
Velaire sits in front of your systems, not instead of them.
Most practices start with no integration at all: a forwarding rule on the number you already publish, and requests routed to the booking page you already have. Everything below says what it actually is.
TelephonyConfigured today
Your existing phone number
A forwarding rule on the line you already publish. Nothing is ported, and switching it off returns the number to exactly how it behaves today.
SchedulingConfigured today
Any booking link
If your practice has a booking page, requests route to it. This is the fastest setup and needs no access to your calendar.
SchedulingConfigured today
Cal.com
Event types per service, team routing, multiple locations. Used where booking rules are more than one link can express.
SchedulingConfigured today
Calendly
Service-specific event links, with duration and staff assignment confirmed per type during onboarding.
SchedulingConfigured today
Acuity Scheduling
Service menus, deposits, packages and intake forms — the setup most med spas and aesthetic clinics already run.
RoutingConfigured today
Zapier and Make
Where direct booking is not clean, captured requests still reach email, Sheets, a CRM, Slack or a task system.
RoutingConfigured today
n8n
Call outcomes stored and routed to the right person after the call, including hot-lead alerts and monthly reporting.
EHR / practice managementSandbox only
athenahealth
Registered against athenahealth's Preview environment. No production credentials, no signed BAA, and nothing touching a real practice's records. We are not going to describe this as an integration until it is one. Privia practices run on athenaOne, so this is also the Privia path — there is no separate myPrivia API, and tenant access is granted by the Privia network rather than by the practice.
EHR / practice managementNot built yet
NexHealth
The broadest single bridge to the systems US practices already run. Its public API covers availability, appointment insertion and webhooks, and names online booking and AI receptionists as supported uses. Scoped and not built.
EHR / practice managementNot built yet
Jane App
Common in allied health and aesthetics. Its native intake, payment and recall behaviour has been audited against a real practice account; the connection itself is not built.
EHR / practice managementNot built yet
Pabau
Publicly advertises an open API that reads and writes appointments, patients, invoices and forms, which is the clearest integration posture of the med-spa platforms reviewed. Not built.
Patient accessNot built yet
Luma Health and Phreesia
Patient-access overlays that already sit between the patient and the calendar, handling reminders, intake and payments. Reviewed as benchmarks rather than as connections. Not built.
MarketplaceNot built yet
Zocdoc
Public booking and availability API. Worth knowing that it is a demand channel rather than the clinic's own calendar, so it would add enquiries rather than replace the schedule. Not built.
EHR / practice managementNot built yet
Dentrix and AestheticRecord
Scoped, wanted, and not built. Writing into a clinical system is the part that needs a real integration rather than an ambition described as a feature.
CustomNot built yet
Anything else you run
Tell us what you use and we will tell you honestly whether it is covered, roughly what it would take, or that it is not something we do.
We do not publish a wall of vendor logos. None of these companies has endorsed Velaire or lists it in a partner directory, and a logo cannot tell you whether something is configured today or registered against a sandbox. Ask us, and any other vendor, the same question
Trust, by design
Patient conversations deserve careful handling.
Clear boundaries. Controlled access. A human handoff when it matters. Explore the safeguards behind your front office.
Encryption
Data protected in transit and at rest.
Practice-level access
Each practice’s information kept separate.
Human oversight
Your team sets the rules and handles clinical questions.
Your team stays in control
Clear boundaries make better service.
Configured for your practice
Your hours, services, common questions, and handoff rules guide every conversation.
01/04
Administrative support
Velaire books appointments and routes questions. It does not provide medical advice or clinical triage.
02/04
Booked on the practice calendar
Velaire checks live availability and writes the appointment into the calendar it keeps for your practice. Your team can move or cancel anything it books.
03/04
Reviewed before going live
You hear the configured agent and approve it before it answers on your practice’s number.
04/04
FAQs
A few things you might be wondering.
Most practices are live within 48 hours of signing. No new phone number or hardware required.
No. Velaire answers on the line patients already call, so nothing changes on your printed material or listings, and there is no handset to install.
No. It covers the calls your team can't get to, so nothing falls through after-hours or during overflow. It does not provide medical advice or triage.
It routes the call to a live line or takes a message for callback, depending on how it's configured for your practice.
An answering service takes a message for someone to work through later. Velaire has the conversation, books the appointment on the calendar it keeps for your practice, and confirms the time before the call ends. Follow-up for calls that don't end in a booking starts once texting is live.
Month-to-month on every tier. No long-term lock-in.
United States, Ireland, United Kingdom, Canada, and Australia today.
Let’s make room for better care
Your next caller
could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice