A thoughtful front office. One less thing to juggle.

From the call your team can’t answer to the appointment on the calendar.

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Home

The work behind the welcome

Available today

Start with the calls you're missing.

Missed-Call RecoveryCalls that would go to voicemail get answered instead.See how it works →
Booking CaptureThe agent checks live availability and books the slot on the practice calendar.See how it works →
Reporting & CRMEvery call, lead, and booking request in a single dashboard.See how it works →

Connected, from the start

A clear handoff is part of the service.

Your team gets the caller’s details and the reason they rang, ready to confirm the next step.

Caller

Hi, I’d like to arrange a consultation. Is anyone still there?

Velaire

You’ve reached the practice after hours. I can book that for you now. Is this your first visit?

Caller

It’s my first visit. Thursday afternoon would be ideal.

Velaire

Thursday at 2:40 with Dr Reyes is free. I’ve booked that in, and I’ll confirm the time and the clinician before we hang up.

Booked

Consultation · New patient · Thursday 2:40 PM · Booked. Nothing waiting to be actioned: the appointment is in the calendar and the patient already knows.

The caller gets a real answer rather than a voicemail, even when your front desk has gone home. Velaire checks what is free and books it, and your team can change anything afterwards.

The next chapter

More of the patient journey, over time.

These capabilities are being developed or prepared for rollout. They are not part of the live service today. Ask us about timing before planning around them.

Automated Follow-UpUnanswered leads get a follow-up without staff time.Rolling out

Reminders & ConfirmationsConfirmations after booking, a reminder before the visit.Rolling out

Speed to LeadA lead from an ad gets a reply in minutes, not tomorrow.On the roadmap

Reactivation CampaignsPatients who have not been back in a while get a reason to.On the roadmap

Waitlist FillA cancellation gets offered to the waitlist automatically.On the roadmap

Review RequestsA request for a review after a completed visit.On the roadmap

Patient IntakeForms completed before the visit, not handed over at the door.On the roadmap

Web & Social EnquiriesThe DMs and web chats that never reach the phone.On the roadmap

No-Show RecoveryThe patient who missed gets asked back, the same day.On the roadmap

AI ChatbotThe same front office, in the chat window on your site.On the roadmap

Book a demo

See it answer on your own numbers.

A 15-minute call. No patient information needed.

Let’s make room for better care

Your next caller
could be your next patient.

See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.

Let’s talk about your practice