AI Chatbot
The same front office, in the chat window on your site.
What it does
What it does for your practice.
Most practice chatbots are a second system with a second brief, which is how a patient ends up with one answer in the chat window and a different one on the phone an hour later. Velaire's chat is not a separate bot. It runs the configuration your receptionist already runs, so it answers what your team agreed it can answer, hands over what your team agreed it cannot, and puts the request on the same list.
Same agent
Configure the front office once and the chat window inherits it. Nobody writes a second set of answers, and there is no second brief to drift out of date.
Same refusals
No symptom questions, no urgency, no medication. Those limits live with the agent, not in a chat setting somebody can loosen later.
One list
A chat that ends in a booking request lands on the morning list beside the calls. A widget with an inbox of its own is a widget nobody has opened since Tuesday.
Identifies itself
The chat identifies itself as automated in its first message, and a visitor can ask for a person at any point.
How it would run · On the roadmap
A visitor opens the chat window at half past nine at night.
The chat runs the configuration your receptionist already runs, so it answers what your team agreed it can answer and hands over what it cannot. A conversation that ends in a booking request lands on the morning list beside the calls.
Illustrative workflow. Configuration varies by practice.
Questions
AI Chatbot questions.
Works together
The rest of your front office.
Book a demo
See it answer on your own numbers.
A 15-minute call. No patient information needed.
Your next caller
could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice