No-Show Recovery
A no-show costs twice: the empty slot, and the patient who now needs chasing. Waitlist fill deals with the slot. This deals with the person, while the appointment they missed is still recent enough to matter.
Scoped and priced, not built yet. We would rather tell you that than let you assume.
How no-show recovery works
Reaches out the same day
Not a week later, when the reason they missed has turned into embarrassment about not calling.
Rebooks through the usual route
The reschedule goes through the same booking path as any other request, so nothing lands in a separate queue.
Separate from filling the slot
Waitlist fill sells the gap to someone else. This gets the original patient back. They are different jobs and both are worth doing.
Repeat no-shows are visible
The pattern shows in reporting, so a practice can decide its own policy rather than discovering it by accident.
What the first 48 hours actually look like
Most practices are answering with Velaire within two days of signing. Here is what happens in between.
Step 01
You fill in the details
Hours, services, booking rules, routing, and the questions patients actually ask.
Step 02
We build your agent
Configured to your service menu and booking process, not a generic script.
Step 03
It gets reviewed
Every agent goes through a QA pass before it is allowed near a real call.
Step 04
You approve it
Nothing goes live until you have heard it and signed off.
Step 05
Live on your number
Answering on the line patients already call. No port, no new hardware.
Questions about this
Is this available now?
No, it is on the roadmap.
How is this different from waitlist fill?
Waitlist fill offers the freed slot to the next patient waiting. No-show recovery re-engages the person who missed. Most practices want both, for different reasons.