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Missed-Call Recovery

Calls that would go to voicemail get answered instead.

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Missed-call recovery

What it does

What it does for your practice.

Every unanswered call is a patient who might book somewhere else. Velaire picks up the calls your front desk can't get to, whether that's after hours, during a busy stretch, or on a day you're short-staffed.

  • After hours

    Evenings, weekends, and holidays are covered without anyone on call.

  • Overflow

    When every line is busy, Velaire takes the next call instead of sending it to voicemail.

  • Real conversation

    Patients talk normally. There's no menu to navigate and no keypad to press.

  • Your own number

    No new phone number, no new hardware, and no change to how patients already reach you.

In your working day

A caller reaches you after closing.

Velaire answers, finds out why they are calling, and books the appointment or hands the call to your team under your rules. The next morning starts with appointments on the calendar instead of an unexplained missed number.

01
Step 1Choose after-hours, overflow, or full inbound coverage.
02
Step 2Set the questions Velaire can answer and where to route everything else.
03
Step 3Review captured calls and requests in your dashboard.

Illustrative workflow. Configuration varies by practice.

Questions

Missed-Call Recovery questions.

No. It covers the calls your team physically can't answer, so nothing goes to voicemail.
It can route the call to a live line or take a message for callback, depending on how it's configured for your practice.
That depends on the plan. Recovery answers calls after hours. Growth adds overflow, the calls your team can't reach during the day. Pro answers every inbound call.
No. Velaire answers on the number patients already call, so nothing changes on your website, listings or printed material, and there is no new hardware.
Yes. The agent says it is automated at the start of every call, and a caller can ask for a person at any point.
No. It does not assess symptoms, judge how urgent a call is or advise on medication. A caller with a clinical question is handed to your team rather than booked.
Most practices are live within 48 hours of signing. You hear the agent and approve it before it answers a real call.
Yes. Call audio and transcripts are kept for as long as the practice has an account with us. If you need a shorter retention window, raise it before go-live and it goes in the agreement.

Works together

The rest of your front office.

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See it answer on your own numbers.

A 15-minute call. No patient information needed.

Let’s make room for better care

Your next caller
could be your next patient.

See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.

Let’s talk about your practice
Book a demo

Every call answered.

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