Review Requests
Reviews mostly come from asking, and asking consistently is the part that slips. This sends the request after a completed visit, on the practice's terms.
Scoped and priced, not built yet. We would rather tell you that than let you assume.
How review requests works
After the visit, not before
The request follows a completed appointment rather than a booking.
Routing by response
How different responses are handled is configured rather than fixed.
Consent applies here too
This is a marketing-category message and carries the matching consent requirements.
Not offered in every market
Australia restricts health-service testimonials, so this stays off for AU practices rather than being quietly adapted.
What the first 48 hours actually look like
Most practices are answering with Velaire within two days of signing. Here is what happens in between.
Step 01
You fill in the details
Hours, services, booking rules, routing, and the questions patients actually ask.
Step 02
We build your agent
Configured to your service menu and booking process, not a generic script.
Step 03
It gets reviewed
Every agent goes through a QA pass before it is allowed near a real call.
Step 04
You approve it
Nothing goes live until you have heard it and signed off.
Step 05
Live on your number
Answering on the line patients already call. No port, no new hardware.
Questions about this
Is this available now?
No, it is on the roadmap.
Why is it not available in Australia?
AHPRA restricts the use of testimonials in health-service advertising, so we keep this module off for Australian practices rather than offering a version that sails close to the line.