Waitlist Fill

A cancellation gets offered to the waitlist automatically.

What it does

What it does for your practice.

A cancelled slot is the one gap with a deadline attached. Waitlist fill works down the list as soon as a slot opens, rather than leaving it to whoever notices first.

  • On cancellation

    The offer goes out when the slot opens, not at the end of the day.

  • In order

    Who gets offered the slot, and in what order, is the practice's rule.

  • First to accept

    The slot closes when it is taken, so nobody is offered a gap that has already gone.

  • Same calendar

    The waitlist is part of the calendar Velaire keeps for your practice, so it does not depend on any other booking system.

How it would run · On the roadmap

A Thursday two o'clock cancels at ten in the morning.

The offer goes out when the slot opens, to the waitlist in the order your practice set. The first patient to accept takes it, and the slot closes so nobody is offered a gap that has already gone.

01
Step 1Decide who is offered a freed slot, and in what order.
02
Step 2Choose which visit types Velaire can offer from the waitlist.
03
Step 3Set the message a patient receives when a slot opens.

Illustrative workflow. Configuration varies by practice.

Questions

Waitlist Fill questions.

No, it is on the roadmap.
Messaging first. Outbound calling is a separate step with its own consent rules and is deliberately later.

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A 15-minute call. No patient information needed.

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