Waitlist Fill
A cancelled slot is the one gap with a deadline attached. Waitlist fill works down the list as soon as a slot opens, rather than leaving it to whoever notices first.
Scoped and priced, not built yet. We would rather tell you that than let you assume.
How waitlist fill works
Triggered by the cancellation
The offer goes out when the slot opens, not at the end of the day.
Works down the list in order
Who gets offered the slot, and in what order, is the practice's rule.
First to accept takes it
The slot closes when it is taken, so nobody is offered a gap that has already gone.
Needs scheduling depth
This one leans on your booking tool more than the others, so it is scoped per practice.
What the first 48 hours actually look like
Most practices are answering with Velaire within two days of signing. Here is what happens in between.
Step 01
You fill in the details
Hours, services, booking rules, routing, and the questions patients actually ask.
Step 02
We build your agent
Configured to your service menu and booking process, not a generic script.
Step 03
It gets reviewed
Every agent goes through a QA pass before it is allowed near a real call.
Step 04
You approve it
Nothing goes live until you have heard it and signed off.
Step 05
Live on your number
Answering on the line patients already call. No port, no new hardware.
Questions about this
Is this available now?
No. It is scoped on the roadmap and depends on how deeply we can integrate with your scheduling tool.
Will patients be called or texted?
Messaging first. Outbound calling is a separate step with its own consent rules and is deliberately later.