Web & Social Enquiries
A lot of first contact never rings the phone at all. It arrives as an Instagram DM at eleven at night, a Facebook message on a Sunday, or a question typed into the website. Same enquiry, same booking, different door, and usually the one nobody is watching.
Scoped and priced, not built yet. We would rather tell you that than let you assume.
How web & social enquiries works
Answers where the message actually lands
Social DMs and website chat, rather than expecting a patient to give up and call during opening hours.
Ends in the same place a call does
The booking goes to the same calendar, and the conversation joins the same record as everything else.
Matters most where the enquiries are visual
Aesthetic and med-spa practices get a large share of their first contact through social, because that is where the before-and-afters are.
Handover when it needs a person
Anything outside what it is configured for goes to the team rather than being answered badly.
What the first 48 hours actually look like
Most practices are answering with Velaire within two days of signing. Here is what happens in between.
Step 01
You fill in the details
Hours, services, booking rules, routing, and the questions patients actually ask.
Step 02
We build your agent
Configured to your service menu and booking process, not a generic script.
Step 03
It gets reviewed
Every agent goes through a QA pass before it is allowed near a real call.
Step 04
You approve it
Nothing goes live until you have heard it and signed off.
Step 05
Live on your number
Answering on the line patients already call. No port, no new hardware.
Questions about this
Is this available now?
No, it is on the roadmap. Voice is what runs today.
Which channels would it cover?
Website chat and the main social inboxes. Each platform has its own messaging rules and approval process, so the honest answer is that the list gets confirmed at build time rather than promised now.