Web & Social Enquiries
The DMs and web chats that never reach the phone.
What it does
What it does for your practice.
A lot of first contact never rings the phone at all. It arrives as an Instagram DM at eleven at night, a Facebook message on a Sunday, or a question typed into the website. Same enquiry, same booking, different door, and usually the one nobody is watching.
Where it lands
Social DMs and website chat, rather than expecting a patient to give up and call during opening hours.
Same calendar
The booking goes to the same calendar, and the conversation joins the same record as everything else.
Visual enquiries
Aesthetic and med-spa practices get a large share of their first contact through social, because that is where the before-and-afters are.
Handover
Anything outside what it is configured for goes to the team rather than being answered badly.
How it would run · On the roadmap
An Instagram DM arrives at eleven at night.
The enquiry is answered where it landed, within what your team agreed it can answer, and anything outside that goes to a person. A booking goes to the same calendar, and the conversation joins the same record as a call.
Illustrative workflow. Configuration varies by practice.
Questions
Web & Social Enquiries questions.
Works together
The rest of your front office.
Book a demo
See it answer on your own numbers.
A 15-minute call. No patient information needed.
Your next caller
could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice