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AI Receptionist · Available Today

Every call answered.
Every appointment booked.

Velaire answers the calls your front desk misses, checks what is actually free,
books the appointment, and confirms the time on the call.

See what it coversSee pricing
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Coverage

An AI front office
that knows your practice

Wherever your patients call from

Built for practices in five English-speaking markets

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  • United States
  • Ireland
  • United Kingdom
  • Canada
  • Australia
24/7 after-hours and overflow calls answered -
live in under 48 hours, on the number patients already call
Five markets, one live
🇺🇸🇮🇪🇬🇧🇨🇦🇦🇺
5
The call is answered on the number patients already dial. Nothing changes on your listings.
Velaire Health
AI front office for healthcare practices
The working day

Give every caller a thoughtful response. Give your team more room to care.

A full waiting room. A ringing phone. A new enquiry after closing. Velaire answers the calls your team can’t get to and brings the details together for the next step.

Runs on

Retell AITwilioAmazon Web ServicesGoogle Workspace
Services

Everything the front
office answers for

Velaire answers the calls a front desk cannot get to, checks what is actually free, books the appointment into the calendar it keeps for your practice, and confirms the time before the call ends. It does not diagnose, triage, or give medical advice.

Missed-Call Recovery
To the team, minutes after the call
Tofrontdesk@practice.example
Call recovered 6:14 pm, booked

New caller — consultation enquiry. Interest: skin consultation. Preference: Thursday or Friday, morning. Booked Thursday 9:40 am with Dr. Reyes.

No patient identifiersBuilt from structured fields

The recap is derived. The raw call summary is PHI and never leaves the record.

A receptionist at a med-spa front desk in conversation with a client, the desk telephone lit and unattended beside her.
Velaire is on the phone

Illustration with sample data, not a real practice. Velaire never books a clinical question. It goes straight to your team.

Missed-Call Recovery
(01)

Calls that would go to voicemail get answered instead.
The agent checks live availability and books the slot on the practice calendar.
Unanswered leads get a follow-up without staff time.
Rolling Out
Every call, lead, and booking request in a single dashboard.
Confirmations after booking, a reminder before the visit.
Rolling Out
A lead from an ad gets a reply in minutes, not tomorrow.
On the Roadmap
Patients who have not been back in a while get a reason to.
On the Roadmap
A cancellation gets offered to the waitlist automatically.
On the Roadmap
A request for a review after a completed visit.
On the Roadmap
Forms completed before the visit, not handed over at the door.
On the Roadmap
The DMs and web chats that never reach the phone.
On the Roadmap
The patient who missed gets asked back, the same day.
On the Roadmap
The same front office, in the chat window on your site.
On the Roadmap
Meet your new front office

Be there for the patient. We’ll be there for the call.

After-hours and overflow calls answered on the number you already publish. Your practice is open, the desk is answering, and then it is 5:30 and your team goes home. The phone does not. The calls keep arriving for hours after that.

Not everyone rings. The same agent sits in the chat window on your site. It answers what people ask before they book, usually the price and whether anything is free this week, then books the appointment in that conversation rather than handing over a form for someone to chase later.

Chat with the practiceAnswers now
Website visitor

How much is a consultation, and is there anything this week?

Velaire

$90, redeemable against treatment. Thursday 9:40 am or Friday 11:15 am are both free with Dr. Reyes.

Website visitor

Thursday please.

Velaire

Booked. Thursday 9:40 am with Dr. Reyes. The confirmation is on its way to you.

Illustration with sample data, not a real practice. Clinical questions are not booked in chat any more than they are on the phone. They go to your team.

Practice line, after hours
Caller, 6:14 pm

Hello, I wanted to arrange a consultation. Is anyone still there?

Velaire

You have reached the practice after hours. I can book that for you now. Is this your first visit?

Caller

It is. I am free Thursday or Friday morning.

Velaire

Dr. Reyes has Thursday at 9:40 or Friday at 11:15. Which would you prefer?

Caller

Thursday at 9:40.

Velaire

Booked. Thursday 9:40 am with Dr. Reyes.

On your calendar by nine the next morning

Consultation · new patient · Thursday 9:40 am · Dr. Reyes · time confirmed on the call.

Booked on the practice calendar. Time and clinician confirmed on the call; a text follows once texting is live. Example evening, not real patient data; anything clinical is different, because Velaire does not answer it, it hands the call on.

What does not change

During business hours nothing changes. Your desk answers.

Tuesday, 11am

Your desk is staffed and free, and Velaire is never in the path.

Exactly as it works today

Same number, four rings later

A call at 6:14 still rings your desk first. A forwarding rule catches it, on the line you already have.

The number on your cards, your website and your listings

If you switch it off

Calls go back to ringing out, and there is nothing to unwind.

Nothing was ported

Without it, an after-hours call ends there: no voicemail, no record, no way to know it happened. With it, the request is a line on tomorrow’s list, on the same list as everything else.

AI Receptionist available today, booking into the calendar it keeps for your practice.

Where it helps most

A little more breathing room.

Aesthetics and med spa

Enquiries that arrive after work, when a prospective patient finally has time to call.

Dental

Recall lists and reschedules, which are the calls a busy desk puts off until tomorrow.

Family medicine

Overflow at the busiest hours, when every line is already engaged.

Specialist clinics

Referral calls that cannot be missed, and cannot wait for a callback.

And beyond them

Sixteen more practice types run the same way.

The setup does not change by speciality. An appointment-based practice with a phone, a calendar and a patient list works the same way.

Allied health

Physiotherapy, chiropractic, podiatry, occupational therapy, speech and language therapy.
Five practice types

Clinical specialities

ENT, orthodontics, fertility, audiology, optometry, nutrition and dietetics.
Six practice types

Care and counselling

Counselling and psychology, home care, disability services, veterinary, plus specialty clinics and multi-location groups.
Five practice types
A simpler start

Fits into your practice. Without taking it over.

We configure your front office around how you work. You hear it, review it, and approve it before it goes live.

Process

From first conversation
to first call

Share how you work

Your hours, service menu, common questions, and routing rules.

01/03

Listen, review, approve

We configure your agent. You hear it and approve before it goes live.

02/03

Go live on your number

Your existing line, with calls and requests ready for your team.

LIVE IN UNDER 48 HRS
03/03
Benefits

Why practices choose Velaire

HIPAA compliantSee the vendor chain and BAA status
Symptoms
Urgency
Advice
Medication

It does not assess symptoms

The agent will not ask a caller to describe a symptom in order to judge how serious it is. It does not grade pain, it does not ask differentiating clinical questions, and it does not form an impression of what might be wrong.

It does not decide how urgent a caller is

Deciding that one patient can wait until Thursday and another cannot is triage. Triage is a clinical act that belongs to a registered clinician, not to a front-office system and not to the person who configured it.

It does not touch medication

It can capture that a repeat prescription was requested and hand that request to the practice. It does not approve one, submit one, or confirm to a patient that one has been actioned.

It does not give medical advice

No dosing, no interpretation of a result, no guidance on whether to take something or stop taking it, and no reassurance about whether a symptom matters. If a caller asks, the agent says it cannot answer that and moves them to a person.

Features

The work it takes off the desk

Missed-call recovery

Answered on the line you already publish, at the hours you choose.

Booking capture

Every request arrives complete: who called, what they wanted, and how to reach them.

Automated follow-up

No-shows and unanswered leads get a follow-up without staff time.

One CRM view

One place to see what came in and what still needs a call back.

Encrypted everywhere

In transit and at rest, on every system in the chain.

Audit logging

Recorded and reviewable, exports included.

Tools

Built on infrastructure with signed BAAs

Every vendor that can reach a patient call is named, along with what it touches, where it processes it, and the agreement covering it. Published in full rather than summarised as a badge.
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Trust, by design

Patient conversations deserve careful handling.

Clear boundaries. Controlled access. A human handoff when it matters. Explore the safeguards behind your front office.

Encryption

Data protected in transit and at rest.

Practice-level access

Each practice’s information kept separate.

Human oversight

Your team sets the rules and handles clinical questions.

Retention you agree

What is captured and how long it is kept is set per practice, in the agreement.

Explore security

Connects to what you run

It fits the calendar and the tools you already have.

Your existing phone numberAny booking linkAcuity SchedulingathenahealthNexHealthJane AppPabauLuma Health and PhreesiaZocdocDentrix and AestheticRecordAnything else you run
Telephony

Your existing phone number

Scheduling

Any booking link

Scheduling

Cal.com

Scheduling

Calendly

Scheduling

Acuity Scheduling

Routing

Zapier and Make

Routing

n8n

EHR / practice management

athenahealth

EHR / practice management

NexHealth

EHR / practice management

Jane App

EHR / practice management

Pabau

Patient access

Luma Health and Phreesia

Marketplace

Zocdoc

EHR / practice management

Dentrix and AestheticRecord

Custom

Anything else you run

What each connection actually does

How it works

From the call
to the booked request

(01)

Call comes in

After-hours, overflow, or every call, depending on your plan.
(02)

Velaire answers

A natural conversation, not a phone tree.
(03)

The appointment is booked

Live availability checked, the appointment written into the practice calendar, and the time confirmed before the call ends. A confirmation text follows once texting is live.
(04)

Follow-up for quiet leads

A lead that goes quiet gets a second outreach once texting is live.
What you get

Answered, captured,
handed over,
followed up

Velaire answers on the number patients already call, captures the request, and hands it to your team. It does not give clinical advice and it does not triage.
AFTER-HOURS AND OVERFLOW CALLS ANSWERED
24/7
FROM SIGNUP TO LIVE
< 48 hrs
MARKETS SUPPORTED
5
NEW PHONE NUMBERS OR HARDWARE NEEDED
0
Trust posture

Encrypted everywhere

Data is encrypted at rest and in transit across every system that touches a call.
HIPAA-aware infrastructure

Clinic-level isolation

Role-based access and clinic-level data isolation keep each practice's data separate.

Audit logging

Access, changes, and exports are logged so activity can be reviewed.

BAAs available

Business Associate Agreements are available for approved healthcare deployments.
On a call

What happens
on a call

Questions about what a treatment involves before anyone is ready to book
Aesthetics & Med-Spa
Routine booking and rescheduling that doesn't need a clinician
Primary Care
Hygiene recall re-booking that keeps getting postponed to a quieter day
Dental
Pre-operative logistics: dates, preparation, what to bring
Dermatology & Plastic Surgery
Scheduling coordination between the referring office and the patient
Specialty Clinics
Overflow from whichever site happens to be short-staffed that day
Multi-location Groups
Velaire for Aesthetics & Med-Spa
Velaire for Primary Care
Velaire for Dental
Velaire for Dermatology & Plastic Surgery
Velaire for Specialty Clinics
Velaire for Multi-location Groups
Room to grow

The right coverage. A clear monthly price.

Start with the calls you’re missing. Expand when you need to. Month to month, with no long-term lock-in.

Prices in USD per month. Month-to-month plans. Compare every feature by tier

Recovery

 
$599
/mo
Book a demo
What’s included
For a single practice that just needs after-hours calls covered.
  • After-hours AI Receptionist
  • Appointment booking
  • Monthly ROI report

Growth

Recommended
$1,199
/mo
Book a demo
What’s included
For practices that also lose calls during busy daytime hours.
  • Everything in Recovery
  • Overflow coverage during business hours
  • Up to 2 practice verticals
  • Priority QA review

Pro

 
$1,999
+/mo
Book a demo
What’s included
For multi-location or high-volume practices that want full coverage.
  • Everything in Growth
  • Full inbound coverage, every call
  • Custom integrations
  • White-glove onboarding
FAQs

A few things you might be wondering.

Most practices are live within 48 hours of signing. No new phone number or hardware required.
No. Velaire answers on the line patients already call, so nothing changes on your printed material or listings, and there is no handset to install.
No. It covers the calls your team can't get to, so nothing falls through after-hours or during overflow. It does not provide medical advice or triage.
It routes the call to a live line or takes a message for callback, depending on how it's configured for your practice.
An answering service takes a message for someone to work through later. Velaire has the conversation, books the appointment on the calendar it keeps for your practice, and confirms the time before the call ends. Follow-up for calls that don't end in a booking starts once texting is live.
Month-to-month on every tier. No long-term lock-in.
United States, Ireland, United Kingdom, Canada, and Australia today.
Contact

Book a demo,
see it on your own numbers

Book a demo
velairehealth.com/us/demo
What happens next
A 15-minute call, no patient information needed

Tell us about your practice

We reply within one business day with times that work.

Request a demo
Let’s make room for better care

Your next caller
could be your next patient.

See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.

Let’s talk about your practice
Book a demo

Every call answered.

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