01
Answered every hour you are closed
After-hours and overflow calls are picked up on the number you already publish.
- No new number
- No new hardware
- Live in under 48 hours
Velaire for Specialty Clinics
Referral calls and scheduling coordination handled without adding staff.
The problem
The moments your front desk knows well.
Referral intake
A missed detail on an incoming referral call means an extra round of back-and-forth later.
Coordination time
Coordinating around referring offices and patient availability is manual work today.
Stalled callbacks
A referred patient who doesn't hear back quickly may not follow up a second time.
What happens instead
Every call answered, in your practice's own words.
Specialty clinics run on referrals and coordination between offices. Velaire answers incoming calls and captures the details a referral needs. Once texting is live, it follows up so a lead doesn't stall waiting on a callback.
- 24/7Answered after hours and on overflow
- < 48hFrom signing up to answering calls
- 0New numbers or hardware needed
What we build
Four things your front desk stops having to do.
Tuned to how Specialty Clinics practices actually run — not a generic script with your name in it.
02
Booked on the practice calendar
Live availability is checked on the call, and the appointment is written in before the caller hangs up.
- Checks what is actually free
- Writes the appointment in
- Texts the time and the clinician
Every tierBooking Capture →
03
Followed up before the lead goes cold
An enquiry that goes quiet is picked back up, so a caller who did not book is not simply lost.
- Text back on the same number
- Recall for quiet enquiries
- One opt-out ends everything
Consent-gatedAutomated Follow-Up →
04
Handed to your team in writing
Your front desk gets what the caller asked for, not a voicemail to interpret.
- What they asked for, in their words
- Routed to the right person
- A clinical question is never booked
Safety ruleReporting & CRM →
What it handles
The calls that come in when nobody can pick up.
- Incoming referral calls where the intake detail has to be right first time
- Scheduling coordination between the referring office and the patient
- Patients asking what to bring or what to expect before their first visit
- Referred patients who stall waiting on a callback and don't chase twice
How it starts
From first conversation to first call.
01
Share how you workYour hours, service menu, common questions, and routing rules.
02
Listen, review, approveWe configure your agent. You hear it and approve before it goes live.
03
Go live on your numberNo new number and no new hardware. It answers the line you already publish.
Questions
Questions from practices like yours.
Yes. What Velaire asks for on a call is configured to match what your practice needs to intake a referral.
Yes. Velaire keeps its own calendar for the practice and books into it. It does not sync with another scheduling tool yet, so your team works bookings from one screen.
No. It does not assess symptoms, judge urgency or advise on medication. Clinical questions go to your team.
No. Velaire answers on the number patients already call, so nothing changes on your website, listings or printed material.
Other practice types
Velaire works the same way elsewhere.
Velaire for Aesthetics & Med-SpaCapture more consultations and recover the inquiries that would otherwise go quiet.See how it works →
Velaire for Primary CareKeep up with call volume without adding to front-desk headcount.See how it works →
Velaire for DentalNew-patient calls and recall reminders handled without tying up the front desk.See how it works →
Book a demo
Your next caller could be your next patient.
A 15-minute call on your own numbers. No patient information needed.
Let’s make room for better care
Your next caller
could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice