01
Answered every hour you are closed
After-hours and overflow calls are picked up on the number you already publish.
- No new number
- No new hardware
- Live in under 48 hours
Velaire for Dermatology & Plastic Surgery
Consultation enquiries answered and booked, with anything clinical routed to a person.
The problem
The moments your front desk knows well.
Out of hours
Someone researching a procedure tends to call in the evening, when the desk has gone home.
Post-op questions
A patient recovering from surgery needs a person, and needs one quickly.
Phone unattended
A booked-out clinic is exactly when the desk is least able to answer.
What happens instead
Every call answered, in your practice's own words.
A dermatology or plastic surgery practice fields two very different calls on one line: someone pricing a consultation, and someone worried about a lesion or a post-operative wound. Velaire books the first and hands the second straight to your team without attempting to assess it.
- 24/7Answered after hours and on overflow
- < 48hFrom signing up to answering calls
- 0New numbers or hardware needed
What we build
Four things your front desk stops having to do.
Tuned to how Dermatology & Plastic Surgery practices actually run — not a generic script with your name in it.
02
Booked on the practice calendar
Live availability is checked on the call, and the appointment is written in before the caller hangs up.
- Checks what is actually free
- Writes the appointment in
- Texts the time and the clinician
Every tierBooking Capture →
03
Followed up before the lead goes cold
An enquiry that goes quiet is picked back up, so a caller who did not book is not simply lost.
- Text back on the same number
- Recall for quiet enquiries
- One opt-out ends everything
Consent-gatedAutomated Follow-Up →
04
Handed to your team in writing
Your front desk gets what the caller asked for, not a voicemail to interpret.
- What they asked for, in their words
- Routed to the right person
- A clinical question is never booked
Safety ruleReporting & CRM →
What it handles
The calls that come in when nobody can pick up.
- Consultation enquiries, priced and booked while the caller is still interested
- Pre-operative logistics: dates, preparation, what to bring
- Post-operative concerns, which are routed to a person and never triaged
- Follow-up and review appointments that would otherwise wait for a callback
How it starts
From first conversation to first call.
01
Share how you workYour hours, service menu, common questions, and routing rules.
02
Listen, review, approveWe configure your agent. You hear it and approve before it goes live.
03
Go live on your numberNo new number and no new hardware. It answers the line you already publish.
Questions
Questions from practices like yours.
It answers what a practice publishes: what is offered, what a consultation costs, and when someone can be seen. It does not describe outcomes, suitability or recovery, because those are clinical.
The call goes straight to your on-call contact. Velaire does not assess it, does not book for it, and notifies the practice immediately with the time, the number and a transcript.
Yes. The agent says it is automated at the start of every call, and a caller can ask for a person at any point.
Most practices are live within 48 hours of signing. You hear the agent and approve it before it answers a real call.
Other practice types
Velaire works the same way elsewhere.
Velaire for Aesthetics & Med-SpaCapture more consultations and recover the inquiries that would otherwise go quiet.See how it works →
Velaire for Primary CareKeep up with call volume without adding to front-desk headcount.See how it works →
Velaire for DentalNew-patient calls and recall reminders handled without tying up the front desk.See how it works →
Book a demo
Your next caller could be your next patient.
A 15-minute call on your own numbers. No patient information needed.
Let’s make room for better care
Your next caller
could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice