01
Answered every hour you are closed
After-hours and overflow calls are picked up on the number you already publish.
- No new number
- No new hardware
- Live in under 48 hours
Velaire for Primary Care
Keep up with call volume without adding to front-desk headcount.
The problem
The moments your front desk knows well.
Call volume
A full waiting room and a ringing phone compete for the same front-desk attention.
After hours
Patients calling outside office hours get silence instead of a next step.
Lost requests
A message left with the front desk doesn't always make it into the schedule the same day.
What happens instead
Every call answered, in your practice's own words.
Primary care front desks juggle appointment requests, refill questions, and routine calls all day. Velaire answers what the team can't get to and keeps requests moving instead of piling up in voicemail.
- 24/7Answered after hours and on overflow
- < 48hFrom signing up to answering calls
- 0New numbers or hardware needed
What we build
Four things your front desk stops having to do.
Tuned to how Primary Care practices actually run — not a generic script with your name in it.
02
Booked on the practice calendar
Live availability is checked on the call, and the appointment is written in before the caller hangs up.
- Checks what is actually free
- Writes the appointment in
- Texts the time and the clinician
Every tierBooking Capture →
03
Followed up before the lead goes cold
An enquiry that goes quiet is picked back up, so a caller who did not book is not simply lost.
- Text back on the same number
- Recall for quiet enquiries
- One opt-out ends everything
Consent-gatedAutomated Follow-Up →
04
Handed to your team in writing
Your front desk gets what the caller asked for, not a voicemail to interpret.
- What they asked for, in their words
- Routed to the right person
- A clinical question is never booked
Safety ruleReporting & CRM →
What it handles
The calls that come in when nobody can pick up.
- Same-day appointment requests during the busiest part of the morning
- Routine booking and rescheduling that doesn't need a clinician
- Refill and admin requests that need routing to the right person, not answering
- After-hours callers who need a clear next step rather than a diagnosis
How it starts
From first conversation to first call.
01
Share how you workYour hours, service menu, common questions, and routing rules.
02
Listen, review, approveWe configure your agent. You hear it and approve before it goes live.
03
Go live on your numberNo new number and no new hardware. It answers the line you already publish.
Questions
Questions from practices like yours.
No. Velaire handles front-office tasks like answering calls and booking appointments. It doesn't provide medical advice or triage.
It routes to a live line or takes a message for callback, based on how it's configured for your practice.
No. A caller with a clinical question is never booked, because a booking implies the wait is safe. The call goes to your team instead.
Most practices are live within 48 hours of signing. You hear the agent and approve it before it answers a real call.
Other practice types
Velaire works the same way elsewhere.
Velaire for Aesthetics & Med-SpaCapture more consultations and recover the inquiries that would otherwise go quiet.See how it works →
Velaire for DentalNew-patient calls and recall reminders handled without tying up the front desk.See how it works →
Velaire for Dermatology & Plastic SurgeryConsultation enquiries answered and booked, with anything clinical routed to a person.See how it works →
Book a demo
Your next caller could be your next patient.
A 15-minute call on your own numbers. No patient information needed.
Let’s make room for better care
Your next caller
could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice