01
Answered every hour you are closed
After-hours and overflow calls are picked up on the number you already publish.
- No new number
- No new hardware
- Live in under 48 hours
Velaire for Multi-location Groups
Consistent call coverage across every location, with one report to show for it.
The problem
The moments your front desk knows well.
Uneven coverage
One location's front desk is fully staffed while another is short, and callers can tell the difference.
Scattered reporting
Understanding what happened across locations means pulling data from each one separately.
Slow onboarding
Getting a new location's front-desk process up to the same standard as the rest of the group is manual work.
What happens instead
Every call answered, in your practice's own words.
Coverage gets uneven across locations when each front desk is staffed and trained differently. Velaire answers the same way everywhere, and rolls every call, lead, and booking request into a single view.
- 24/7Answered after hours and on overflow
- < 48hFrom signing up to answering calls
- 0New numbers or hardware needed
What we build
Four things your front desk stops having to do.
Tuned to how Multi-location Groups practices actually run — not a generic script with your name in it.
02
Booked on the practice calendar
Live availability is checked on the call, and the appointment is written in before the caller hangs up.
- Checks what is actually free
- Writes the appointment in
- Texts the time and the clinician
Every tierBooking Capture →
03
Followed up before the lead goes cold
An enquiry that goes quiet is picked back up, so a caller who did not book is not simply lost.
- Text back on the same number
- Recall for quiet enquiries
- One opt-out ends everything
Consent-gatedAutomated Follow-Up →
04
Handed to your team in writing
Your front desk gets what the caller asked for, not a voicemail to interpret.
- What they asked for, in their words
- Routed to the right person
- A clinical question is never booked
Safety ruleReporting & CRM →
What it handles
The calls that come in when nobody can pick up.
- Callers who reach the wrong location and need routing without being redialled
- Overflow from whichever site happens to be short-staffed that day
- Booking requests that have to land at the right location's calendar
- After-hours coverage that sounds the same everywhere, not location by location
How it starts
From first conversation to first call.
01
Share how you workYour hours, service menu, common questions, and routing rules.
02
Listen, review, approveWe configure your agent. You hear it and approve before it goes live.
03
Go live on your numberNo new number and no new hardware. It answers the line you already publish.
Questions
Questions from practices like yours.
Yes. Coverage hours, routing and booking rules are configured per location.
Both. The dashboard rolls up across locations, and you can also view any single location on its own.
Usually Pro. It answers every inbound call, covers any number of practice types and includes custom integrations. Growth covers up to two practice types.
Yes. Velaire answers on the numbers patients already call, location by location.
Other practice types
Velaire works the same way elsewhere.
Velaire for Aesthetics & Med-SpaCapture more consultations and recover the inquiries that would otherwise go quiet.See how it works →
Velaire for Primary CareKeep up with call volume without adding to front-desk headcount.See how it works →
Velaire for DentalNew-patient calls and recall reminders handled without tying up the front desk.See how it works →
Book a demo
Your next caller could be your next patient.
A 15-minute call on your own numbers. No patient information needed.
Let’s make room for better care
Your next caller
could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice