01
Answered every hour you are closed
After-hours and overflow calls are picked up on the number you already publish.
- No new number
- No new hardware
- Live in under 48 hours
Velaire for Aesthetics & Med-Spa
Capture more consultations and recover the inquiries that would otherwise go quiet.
The problem
The moments your front desk knows well.
After hours
Consultation calls don't stop at 5pm, but most front desks do.
Promo spikes
A busy campaign week can overwhelm a front desk built for a normal one.
Leads go cold
A prospective patient who doesn't hear back quickly books somewhere else.
Front desk load
Checking in walk-ins and answering the phone don't happen at the same time.
What happens instead
Every call answered, in your practice's own words.
Turn every inquiry into a timely response. Velaire answers calls, books consultations, and keeps your team focused on the patients in front of them. Follow-up with quiet leads starts once texting is live.
- 24/7Answered after hours and on overflow
- < 48hFrom signing up to answering calls
- 0New numbers or hardware needed
What we build
Four things your front desk stops having to do.
Tuned to how Aesthetics & Med-Spa practices actually run — not a generic script with your name in it.
02
Booked on the practice calendar
Live availability is checked on the call, and the appointment is written in before the caller hangs up.
- Checks what is actually free
- Writes the appointment in
- Texts the time and the clinician
Every tierBooking Capture →
03
Followed up before the lead goes cold
An enquiry that goes quiet is picked back up, so a caller who did not book is not simply lost.
- Text back on the same number
- Recall for quiet enquiries
- One opt-out ends everything
Consent-gatedAutomated Follow-Up →
04
Handed to your team in writing
Your front desk gets what the caller asked for, not a voicemail to interpret.
- What they asked for, in their words
- Routed to the right person
- A clinical question is never booked
Safety ruleReporting & CRM →
What it handles
The calls that come in when nobody can pick up.
- New consultation enquiries, often straight after someone sees a promotion or a post
- Questions about what a treatment involves before anyone is ready to book
- Rescheduling around treatment timelines and follow-up appointments
- Enquiries that go quiet after the first contact and never get a second call
How it starts
From first conversation to first call.
01
Share how you workYour hours, service menu, common questions, and routing rules.
02
Listen, review, approveWe configure your agent. You hear it and approve before it goes live.
03
Go live on your numberNo new number and no new hardware. It answers the line you already publish.
Questions
Questions from practices like yours.
Velaire is configured with your practice's actual service menu and booking process during onboarding, not a generic script.
Yes. A consultation is booked like any other appointment: Velaire checks what is free, books it, and records what the caller asked about and how to reach them.
It answers what the practice publishes: what is offered, what a consultation costs and when someone can be seen. Questions about suitability or results go to a clinician.
No. Velaire answers on the number patients already call, so nothing changes on your website, listings or printed material.
Other practice types
Velaire works the same way elsewhere.
Velaire for Primary CareKeep up with call volume without adding to front-desk headcount.See how it works →
Velaire for DentalNew-patient calls and recall reminders handled without tying up the front desk.See how it works →
Velaire for Dermatology & Plastic SurgeryConsultation enquiries answered and booked, with anything clinical routed to a person.See how it works →
Book a demo
Your next caller could be your next patient.
A 15-minute call on your own numbers. No patient information needed.
Let’s make room for better care
Your next caller
could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice